For giclee prints:
Not 100% satisfied with your purchase? Returns are free within 45 days of your order date. No questions asked, no shipping or handling fees. Box it. Ship it. Wave goodbye. You’ll receive a full refund, credited to the payment method you used to buy the merchandise. We hope you shop with us again soon. It’s just not as fun here without you.
For hand-made oil paintings:
At Wu-gallery, we do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products, each viewable on the corresponding product page. We want our customers to know exactly what they are ordering.
A Few Things to Note:
- Our return policy lasts 14 days from the date of delivery. If 14 days have gone by since you received your products and you have not contacted us about any concerns about your order, we, unfortunately, cannot offer you a refund or exchange. Any problems or concerns need to be brought to our attention within this 14 Days.
- Due to inspection, cleaning, and repackaging; a 10% restocking fee will be applied to all orders that are returned for a refund. The fee will be applied to the original order. Meaning that you will be refunded 90% of your order total.
- Orders that are being exchanged or items being returned/exchanged due to manufacturers defect/shipping damage will not incur this restocking fee.
- We do not provide return labels! The shipping return cost will be the customers responsibility.
For any and all returns/exchanges, we do also require pictures sent to
us of your canvas to make sure the canvas is returned to us
undamaged and in new condition.
- Returns for exchanges may incur a reprinting surcharge for reprinting under certain circumstances.
- It is the customers responsibility to make sure their return is packaged good to not get damaged during shipping back to us.
WE DO NOT offer refunds on orders made by mistake, dissatisfaction, or change of mind. We have size charts on our site with exact measurements of all our canvases and our pictures match what leaves our facility. If there is something wrong with your artworks, we will get a brand new one shipped out to you free of charge.
- WE DO NOT offer refunds or exchanges on items that have already been hung up. Items need to be still in their original packaging when sent back to us.
Returns (accepted under the following circumstances):
- Damaged Product / Manufacturers Defect
- If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to firstname.lastname@example.org
- For MANUFACTURERS DEFECTS we must be notified within 14 days of order delivery.
- Not As Described
- If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item.
- Product Lost in Transit
- If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that the customer must absolutely make sure their address is correct.
Ship the product back to us. It might take us up to 10-20 days for us to receive. Once we receive it, we can ship out the newly specified product immediately.
Returns & Exchanges ONLY Accepted If Products Meet Following Criteria:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Original packaging
- Within 7 days of the date you received your initial purchase
- Ordered received for refunds or exchanges that arrive back to use damaged due to customers negligence with packaging and shipping back to us, may incur additional fees.
How to Return:
- Please fill out accordingly, to the best of your ability and send the product and return slip to the address provided to you by our customer service agents.
- We reserve the right to deny an exchange if the item is clearly not in new condition or does not meet the standards listed above.
- For any questions or concerns, please email us at email@example.com
Late or Missing Refunds:
- Check your Bank Account
- Contact Credit Card Company
- Processing time USUALLY takes 1-3 business days
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product and nothing more as we offer free shipping.
Depending on your country of origin, it may take anywhere from 3-5 days or up to 14-21 days for International Customers for your exchanged item to reach you.
If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be very easy to prove to us that it was indeed shipped back.