FAQs

1.Shipping and lead times

The paintings will be shipped out in 48hours if they are  in stock.And it takes 3-7days for completing the work if it is made to order.

All limited edition prints will be shipped out in 3 work days after you place the order!

The order of original paintings will be shipped out via EMS or DHL,it takes 7-14days or 3-7days for delivery.

The order of prints will be shipped out via EUB or EMS,it takes 7-14days for delivery.


2.Which payment methods do you accept?

   We accept payment via:

Credit/Debit Cards

Paypal

Western Union

    3.What is Made to order?

    If you are purchase a painting made to order,that means the original paintings have been sold,and the artist will do another similar one for you!And he painting will be done in 5-10days in generally speaking, we will send you images for preview before shipping,satisfiction guaranteed!This original design is supplied by artist , under exclusive licence for strictly limited production.

     

    4.Do you do commission work for customers?

     Yes. Please send us your high resolutions photos via email,together with your detailed requestion.We will send you the price as soon,and after payment is made,we will start the work,and get it done in about 5-10days.And we will send you pictures for preview before shipping,we may do a little touch-up if you want,satisfiction guaranteed! you may send us a enquiry by clicking here.

     

    5. Can you do different types of prints?

     Yes. We can produce canvas prints, paper prints, acrylic prints and giclee prints

     

    6.How can you promise you will not use my picture for other commercial use?

     We have strong copyright protection consciousness, if you need, we can sign an NDA.

     

    7. How can I know the quality of the oil paintings I ordered before I receive it? 

          We can send you the image of your finished order for preview before shipping. For huge order, we accept goods inspection on site by customer or third-party goods inspection company.

     

    8. Can you paint art works that are not displayed on your website?

          Of course we can. Just e-mail us the title of the artwork, along with the name of the artist and the size you require.

     

    9Can you do family portrait?

          Yes, we can. You can check out some samples on our website. Send us your photo and the price depends on the number of people.

     

    10. How do you pack these oil paintings?

          It depends on you choice. Unframed painting is packed into a hard tube, shipping via express. Stretched painting (gallery wrapped) is well protected and packed into a carton. Framed painting is packed into an individual carton, shipping via air or sea.

     

    11.Production information

    Paintings

    Our paintings are 100% genuine hand painted and feature professional quality oils and acrylics onto linen/cotton blend canvasses.

    As each painting is individually handcrafted to your specific size and orientation, not all paintings can be exactly the same and therefore an acceptable degree of variation should be expected.

    Canvas Prints

    Our canvas prints are created with the latest digital print technologies that are environmentally safe and odor free. The archival grade of inks we use produces a sharp and vibrant transformation onto a durable cotton blend canvas that is also scratch resistant.

    Framed Prints

    Our framed prints are created with the latest digital print technologies that are environmentally safe and odor free. Using a flat bed printer, we apply latex ink directly to the surface of an acrylic glass facing with a protective backing applied to ensure a long lasting artwork.

    All framed prints are surrounded by an elegant timber composite mold approximately 1.5 inches (3.5cm) deep with a .25inch (1cm) surface reveal and come in natural oak effect, black and satin white finishes.

    Please note the finished sizes listed are the outer measurements of the frame.



    Return Policy:

    We have a 14 day returns policy which applies for damaged works as well. Please note that any refunds need to be requested within this time frame,and keep the goods in great condtion for full refund excluding shipping charge.

    We'll process your refund once the artist has received the artwork and checked that it's in good condition.