1.Shipping and lead times
All original artworks and art prints will be shipped out in 1-3 work days.And it usually takes 5-10 work days for commission work(made-to-order) to be shipped!
During this period,a delay of 2-3 extra days might occurs!Delivery times vary depending on your location. Once the artwork is dispatched, you should expect it delivered to your door as per the following:
United Kingdom: 2-6 working days.
Europe: 3-7 working days.
United States: 4-10 working days.
Rest Of World: 5-12 working days.
Note: we have three factories located in China,UK,and U.S.A.,so the orders will be shipped from the factory nearby you!
2. How do you pack these oil paintings?
Original oil paintings will be rolled in a protective tube for shipping.
Stretched painting (gallery wrapped) is well protected and packed into a carton. Framed painting is packed into an individual carton, shipping via air or sea.
Giclee prints will be package as follows:
3.Which payment methods do you accept?
We accept payment via:
4.What is Made to order?
If you are purchase a painting made to order,that means the original paintings have been sold,and the artist will do another similar one for you!And he painting will be done in 5-10days in generally speaking, we will send you images for preview before shipping,satisfiction guaranteed!This original design is supplied by artist , under exclusive licence for strictly limited production.
5.Do you do commission work for customers?
Yes. Please send us your high resolutions photos via email,together with your detailed requestion.We will send you the price as soon,and after payment is made,we will start the work,and get it done in about 5-10days.And we will send you pictures for preview before shipping,we may do a little touch-up if you want,satisfiction guaranteed! you may send us a enquiry by clicking here.
6. Can you do different types of prints?
Yes. We can produce canvas prints, paper prints, acrylic prints and giclee prints.
7.How can you promise you will not use my picture for other commercial use?
We have strong copyright protection consciousness, if you need, we can sign an NDA.
8. How can I know the quality of the oil paintings I ordered before I receive it?
We can send you the image of your finished order for preview before shipping. For huge order, we accept goods inspection on site by customer or third-party goods inspection company.
9. Can you paint art works that are not displayed on your website?
Of course we can. Just e-mail us the title of the artwork, along with the name of the artist and the size you require.
10. Can you do family portrait?
Yes, we can. You can check out some samples on our website. Send us your photo and the price depends on the number of people.
Our paintings are 100% genuine hand painted and feature professional quality oils and acrylics onto linen/cotton blend canvasses.
As each painting is individually handcrafted to your specific size and orientation, not all paintings can be exactly the same and therefore an acceptable degree of variation should be expected.
Our canvas prints are created with the latest digital print technologies that are environmentally safe and odor free. The archival grade of inks we use produces a sharp and vibrant transformation onto a durable cotton blend canvas that is also scratch resistant.
Our framed prints are created with the latest digital print technologies that are environmentally safe and odor free. Using a flat bed printer, we apply latex ink directly to the surface of an acrylic glass facing with a protective backing applied to ensure a long lasting artwork.
All framed prints are surrounded by an elegant timber composite mold approximately 1.5 inches (3.5cm) deep with a .25inch (1cm) surface reveal and come in natural oak effect, black and satin white finishes.
Please note the finished sizes listed are the outer measurements of the frame.
We have a 30 days returns policy which applies for damaged works as well. Please note that any refunds need to be requested within this time frame,and keep the goods in great condtion for full refund excluding shipping charge.
We'll process your refund once the artist has received the artwork and checked that it's in good condition.Click here for more information!